Braums
Braums Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Braums has 2.4 star rating based on 399 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good ice cream, Shakes, Location.
Cons: Attitude of employees, Customer service, Bad managment.Recent recommendations regarding this business are as follows: "Get it’s supervisors that will train and supervise these kids. Kids should not be running the store because they do not know how to be adults whether they’re done customers are number one that’s how you make your money. I know I’ve been doing fast food for 20 some years.", "Stay away from Hutchinson, Kansas Braums", "Call a couple months early if you need something for an event!", "I love Braum's but the service has been very lacking the last few times I have went", "would not recommend.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Braums has 2.4 star rating based on 399 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good ice cream, Shakes, Location.
Cons: Attitude of employees, Customer service, Bad managment.Recent recommendations regarding this business are as follows: "Get it’s supervisors that will train and supervise these kids. Kids should not be running the store because they do not know how to be adults whether they’re done customers are number one that’s how you make your money. I know I’ve been doing fast food for 20 some years.", "Stay away from Hutchinson, Kansas Braums", "Call a couple months early if you need something for an event!", "I love Braum's but the service has been very lacking the last few times I have went", "would not recommend.".
Most users want Braums to offer a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Braums Reviews
"Diane kept my granddaughters switch when we left it on site the manager is to kind to noyltice and hold on to it for me"
Diane kept my granddaughters switch when we left it on site. The beat women ever. Kind people still exist in this world. User's recommendation: Good people...
"About your store in Grove, Oklahoma store number 75"
Went into place an order there was nobody in drive-through. No hardly any people inside. The young employees were staying around Gavin not paying attention and...
Fort Worth, Texas
About your store in Grove, Oklahoma store number 75
Went into place an order there was nobody in drive-through. No hardly any people inside.
The young employees were staying around Gavin not paying attention and I had to place an order twice and then they got it wrong. Had to replace it and the store is very very dirty theres no supervisors if there was they were very young no adult supervision.
This store has got to have something done to it, I give a rating of one. Im sorry something has to be done.
User's recommendation: Get it’s supervisors that will train and supervise these kids. Kids should not be running the store because they do not know how to be adults whether they’re done customers are number one that’s how you make your money. I know I’ve been doing fast food for 20 some years.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Irving, Texas
Dirty booths & tables
I'm seating at store number#91. .For Braums it is shockingky nasty dirty.
I had to ask for table & booth to be cleaned off. They take a wet rag then leave it wet for you to set. There is a big piece of scrambled egg at my feet. Floors are greasy as well.
I love Br a ums but this is awful. A surprise inspection would be good.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marysville, Kansas
Extremely slow service and *** food
We waited in the drive-through forever to get an order and then they made us pull forward when there was no other cars in the drive-through and made us wait. Were almost 20 minutes to get our food.
When we got our food, the eggs were still raw, and the bacon was burned. This isnt the first bad experience we have had with Brahms in Hutchinson, Kansas. The Braums in Newton, Kansas is awesome.
Weve never had a bad experience there. We go there all the time.
User's recommendation: Stay away from Hutchinson, Kansas Braums
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Verified Buyer |
Oklahoma City, Oklahoma
000000
I ordem no jalapenho and my hambúrguer came hit jalapenho a lot. This no first time. 6200 Shiloh Dr, Oklahoma City, OK 73179 This is brames i get my hambúrguer
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Verified Reviewer |
Tulsa, Oklahoma
Lack of service
Went to the new store on 82nd got some produce items stood there at the checkout for close to 10 minutes and not one single person ever came over to check me out I'm tired of this *** get some people in that area permanently or at least have them pay attention to the customers that are there. And what is this *** happened to enter a code just to send this stupid message it took entirely too long to get it I shouldn't have to log in to send you some feedback
User's recommendation: I love Braum's but the service has been very lacking the last few times I have went
Sapulpa, Oklahoma
Obtain coupons for Sand Springs Women’s Chamber of Commerce
I never got connected with the right person, so basically just gave up on them! I also saw that you go through JustAsk and that is an impossible form of communication! Plus you have to pay them too much for their services!
User's recommendation: Call a couple months early if you need something for an event!
Denton, Texas
Drive thru down.....incorrect order
Braum's at 1025 Cross Timbers Road, Flower Mound, TX. If you are looking for a drive thru, this is NOT the location !
Registers down, drive thru closed. Hey...things happen. You are directed to go in for orders. I ordered a hamburger combo, large fries, and an ice tea.
I'm using their lingo and they still gave me a cheeseburger combo.!
Beware,.they will give you what THEY want to give you, they don't listen to the customer!.. Not the first time !
User's recommendation: Go to McDonalds.
Oklahoma City, Oklahoma
Poor quality food
Went to braums 1/29/2025 to get something to eat before start of work morning ordered bac egg and cheese beagle combo with large dp but when ready to eat begal was highly disappointed in it was so overtosted looked like a wheat begal
Garland, Texas
Complaints
I was in front of register and there was no one in front of register next to me. While I was waiting someone walked to to the other register and they waited on them.
Just left me standing there. I walked out.
User's recommendation: would not recommend.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Was disrespect by an employee.
I went to Brums to buy some milk and two pitbulls were at the door of the store and l called the store about the dogs and was told it was not their problem.
I also called the eight hundred number for Brums and was also told the same thing.
Because they said the dogs were outside the store but in it's self the dogs were still on the property of Brums. You are 100% wrong your property is your property. So mybe l can put a lemonade stand on the outside of Brums property because l am not inside the store but outside.
User's recommendation: Next you should be a little more respectful and it least call the dog pound.
Oklahoma City, Oklahoma
Dirty
The Ponca City store is so dirty where you sit to eat the ketchup is always empty and napkins its just nasty
Your employees are a bunch of nasty people and have no respect for no one and will tell everyone l can of how your employees ate trash.
Bellevue, Washington
Diane kept my granddaughters switch when we left it on site the manager is to kind to noyltice and hold on to it for me
Diane kept my granddaughters switch when we left it on site. The beat women ever. Kind people still exist in this world.
User's recommendation: Good people work here
Springfield, Missouri
Wasted my money and time and was very disrespectful after calling multipul times and not teaching their employees
Very bad service! I ordered two bags of burgers in store.
The wait was around 20 minutes which isnt the issue. They gave me burnt burgers and every single one in both bags were so crispy my girlfriend couldnt eat them. They were dry and seemed like they had been sitting or microwaved even. When I called and asked if I could have them remade a male employee told me Yes and put my name in the book because of my transportation issues he said it was fine to take a few days (my girlfriend has seizures very often so its not easy to leave her unattended.)and when I got there a few days later they told me they couldnt help me after I rode my bike all the way there.
I tried to call as well and was argued with and told theres nothing they can do and she cant ask the employee who told me it was okay to come back in a few days and wrote my name down that night why he did that and told me the wrong information or why he thought that was ok. I didnt get my money back or food remade.
User's recommendation: Go to Wendy’s
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTea is different
You were out of tea for a very long time. Once it is back in stock, it's different. Not strong enough and a little too sweet.
- Milk
- Food is definitely not as good as it use to be
Preferred solution: Better tea and food
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tulsa, Oklahoma
Rude store manager!
My grandkids and I were trying to order food inside store #100. To me, it looked like their chicken strip dinner was on sale for $7.95.
I asked the waitress where I was ordering if it included a drink. She said yes, so I ordered that, plus 2 #14s. After I checked out, I noticed my ticket showed the chicken dinner rang up for $9.69. I brought it to the waitress' attention, at which point she brought her manager over.
The manager had no sympathy, said that the lower price was without a drink. I pointed out that I had been told that it did come with one, and when I asked again, the manager got rude, slapped my receipt on the counter, and said they don't adjust orders!
- Good food and best ice cream
- Rude manager
Preferred solution: Price reduction
User's recommendation: Ask the MANAGER on duty, not the waitresses!
The difference is $1.74. Not $3. Nice try.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wichita Falls, Texas
Terrible food and service
I went to Braums on Call Field in Wichita Falls. I ordered 3 meals and they were cold.
The lettuce was soggy and old.
I can't believe what I waited and paid for, only to throw the disgusting food in the trash. Very bad service.
Preferred solution: Better service next time, but I doubt that will change.
User's recommendation: Never go there.
About
Braum's is a chain of fast food restaurants and grocery stores. The company was established in 1933. Braum's also has a great concentration on dairy products. Braum's fast food restaurants provide three types of menu: breakfast menu, grill menu and ice cream fountain. If you are an ice cream fan, you will be glad to taste all the ice cream offered by Braum's: premium, frozen yoghurt, light ice cream, sugarless frozen yoghurt, sherbet and frozen snacks and pies. Braum's has millions of fans all over the United States. Affordable prices and exceptional services make Braum's this company so popular among consumers.
Braums is ranked 36 out of 486 in Fast Food category
USA
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The user comment under my message absolutely useless I love Braum's too that's why I went and go often but crap like this is annoying and it needs to stop