Most helpful review

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Verified Reviewer
New Reviewer

Missing item and under cooked burger

Braums - Missing item and under cooked burger
Went to the 4717 East 51st Location on Saturday September 24 2022 ordered The new pepperjack cheeseburger ( double) Large Fries and Large Cherry Limeade and a extra order of medium fries customer service was great however got home my medium fries were not in the bag and the burger was under cooked and have no cheese on it just lettuce tomatoes and jalapeños
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ID
#4008430 Review #4008430 is a subjective opinion of poster.
Loss
$13
Preferred solution
Full refund
New Reviewer

Violence

Young black associate at drive through window told us we could not upgrade our order because they were out of what we ordered. He continued to call my husband bro and shoot him the middle finger. He continue to scream at us all the time we asked for the manager. This kid was not even the original person that waited on us.

User's recommendation: Do not go to this location.

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ID
#3977703 Review #3977703 is a subjective opinion of poster.
Cons
  • Smart alec employee
  • Out of stock product
Loss
$12
Preferred solution
Apology
New Reviewer

I am extremely dissatisfied with how dirty the Anadarko Braums store is!!

I am calling to report a extremely dirty store. Everything thing in there was dirty,tables counters, floors and bathrooms. I took pictures of the nasty bathroom. When I asked for the manager she said he is not here. Please call me ASAP 405/638/0049

User's recommendation: Report Anadarko Braums for being dirty continuously!

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ID
#3931694 Review #3931694 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Preferred solution
I want a clean place to shop at. Maybe hire someone to keep your Anadarko store clean because it’s almost never clean!!

Ordered a large black walnut shake and got a a large chocolate chip shake went back the next day to complain and due to I did not get a receipt when they gave it to me I had to pay for another black w

I went through the drive-thru to order a black walnut shake large paid for it went to the second window and drove off and had a black chocolate chip shake ice cream but shake went back the next day after I called and they said that they would replace it after the call...
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ID
#3916294 Review #3916294 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Complaint... Too many mistake I asked for a black walnut shake and I got a chocolate chip shake never received a receipt went back the next day to try to get a black walnut shake they refuse to give s

Went through the drive-thru about 7:30 ask for a large black walnut shake drove through the second window and did not get a receipt go to the window to pick it up drove through got to get a drink of it and it was a chocolate chip a shake so the next day that I went I told him the mistake he made me pay for it said that without a receipt and he could not do nothing

User's recommendation: He also gave me the customer service phone number wrong.

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ID
#3906542 Review #3906542 is a subjective opinion of poster.
Location
Kansas City, Missouri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To make a complaint

I go to Braum's at least three times a month I usually order the breakfast burritos the last three times I have been there it has taken 30 minutes or more to get my food I don't know if I need to just stop going to Braum's all together or if somehow you can get them some help

User's recommendation: Be prepared to wait 30 to 45 minutes to get your food this has happened three times in the last month.

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ID
#3895111 Review #3895111 is a subjective opinion of poster.
Service
Braums Customer Care
Pros
  • I buy bag of burritos at least three times a month great price
Cons
  • 30 to 45 minutes in the drive-thru
Preferred solution
The store 60 Amarillo TX needs help bad I can go eat in at ihop faster then the drive throw at braums
New Reviewer

Wonderful Experience

Original review updated by user Aug 19, 2022
Everything was professionally done in a timely and CLASSY manner with extreme ease and satisfaction, cleanliness, organization, order, dedication, devotion, commitment, QUALITY, QUANTITY, patriotism, proper packing, labeling, and shelving, a warm and HOMEY WELCOME and send off, warm SMILES, and ECSTATIC prices! THANK you ALL so MUCH for your CONSTRUCTIVE patience and DILIGENCE, ALL EMPLOYEES in ALL departments! Keep up the GREAT work!!! Sanjeev
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ID
#3870926 Review #3870926 is a subjective opinion of poster.
Location
Arlington, Texas
Pros
  • Quality
  • Fresh homey organized
Preferred solution
Customer Satisfaction Acknowledgement

Your Manager of 30 + Years @ The NW 39th Expresswayin OKC, Roberta Duncanhas become very rude & run off some great potential leadership forum the company . Please look into this for the company's sake

Your Manager of 30 + Years @ The NW 39th Expressway in OK, Roberta Duncan has become very rude & run off some great potential leadership forum the company . Please look into this for the company's sake
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ID
#3846761 Review #3846761 is a subjective opinion of poster.
Location
Richardson, Texas

Personal

Nobody has still gotten back to me and I'm still going to this alone and I used to be a worker there and nobody thinks that this is not okay to treat people the way that I've been treated and it's just ridiculous and if I had to ever choose another place to work it would definitely not be this job I work for braum's a lot of years and for them to treat me the way I've been treated I think this is unacceptable
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ID
#3836922 Review #3836922 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

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Verified Reviewer
New Reviewer

Last day of work

Was at work and another employee started a argument in a fight with me and my manager had manager was standing there and didn't say not one word to stop it or to get it under control so I ended up leaving the job and quitting to not have her put her hands on me I didn't want to quit but I had to because it was an unsafe job
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ID
#3809054 Review #3809054 is a subjective opinion of poster.
Location
Lake Worth, Texas
Pros
  • Love my job
Cons
  • Workers are allowed to ignore
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

Visit a Braums stair for breakfast for the last time this is not the first time .

Visit a Braums stair for breakfast for the last time this is not the first time .
Order breakfast lady named patty was rude and derogatory towards me and the person in line behind me . She did not give me a cup said she Did refused to give me a cup verry rude and we tried to make here day better then she kept being rude to the two of us then I said four times give me my money back she was not at all punished the district manager said just put in my bad review how the Managment refund my money will never go back to Braums ever

User's recommendation: Avoid all Braums do the golden burrito trucks at most on cues they will come to you I’ve heard.

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ID
#3758846 Review #3758846 is a subjective opinion of poster.
Location
Dallas, Texas
Pros
  • Fast
Cons
  • Bad customer service
  • Managment should be helping when workers become busy
Loss
$20
Preferred solution
Let the company propose a solution
New Reviewer

I waited for over 40 minutes along with 12 to 14 other customers at the ice cream counter. While the drive thru had few in line there were 4 to 5 employees working the drive thru with only 1 employee

Poor service at the Lake Worth, Texas location and management not doing anything to correct the situation.

User's recommendation: Stay away from the Lake Worth, Tx location.

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ID
#3746756 Review #3746756 is a subjective opinion of poster.
Location
Lake Worth, Texas
Pros
  • Good ice cream
Cons
  • Management
Preferred solution
Let the company propose a solution

*** dry biscuits

I bought 3 sausage biscuits at Braum's. Never had the biscuits before. Will not ever again. The biscuits are total crap. DRY! Of course they're good with gravy- the gravy smothers the dryness. There is zero flavor as well, even with sausage. I might as well get me a bag of sawdust and form two ends to put my sausage between. Save money, same dry as S experience.Don't just settle because it's convenient

User's recommendation: Don't just settle because it's convenient.

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ID
#3727462 Review #3727462 is a subjective opinion of poster.
Location
Austin, Texas
New Reviewer

I'm pissed. Manager shook her butt at me when I asked about my gift card for no receipt

We went thru the drive thru. Was not given a receipt. We parked went in the store to get my 5.00 gift certificate. The young man I was speaking with went to get whom I assumed was the manager. She said I had not left remixes and missed out and turned and shook her butt at me. Soooo embarrassing. Please check any available camera.07/02/2022. Glenpool Ok 74033

User's recommendation: Don’t go there.

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ID
#3726291 Review #3726291 is a subjective opinion of poster.
Location
Glenpool, Oklahoma
Pros
  • Good food
Cons
  • Bad customer service
Preferred solution
Apology

Rude Manager Sheila

She gave me one dot of Fudge on a Black Forest Sundae and rudely told me thats how they make it. Lol. Ive gone there for more than 30 years ago and her being the manager, she has turned this Black Forest Sundae into a Black Forest Cherry Sundae minus fudge. No sign of fudge on this Sundae. She said. Its under the cake. Lol. What a joke! Because of her, Braums is off my go-to fast food place. Im sure Whataburger will appreciate my money. Zero customer service!! Zero!!! She threw my Sundae away before I can take a picture of it. No fudge! What a joke!!

User's recommendation: Do not go to Euless store. Sheila manager will give you only a dot, or as she put it, you get only a plop of fudge. Lol. What a joke!! She threw my Sundae away so I don’t show you proof of no fudge.

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ID
#3717421 Review #3717421 is a subjective opinion of poster.
Location
Euless, Texas
Pros
  • Icecream
  • Location
Cons
  • Deliver what you advertise
  • Customer service by manager sheila
  • Rude manager sheila
New Reviewer

Never open

They are never open until 10:45 and refuse to come to the window for order once 10:30 hits although *** was all making themselves food to go home with
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ID
#3708564 Review #3708564 is a subjective opinion of poster.
Location
Fort Worth, Texas
Pros
  • That i dont have to go to your store
Preferred solution
Apology

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