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2.5 Based on 60 reviews
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  • Customers like
    • Shakes 3
    • Good ice cream 2
    • Used to like the location 2
  • Customers don't like
    • Bad managment 6
    • Food 3
    • Food poisoning 2

Order number 404274. First off it took over 15mins to get the order in drive thru and they messed up my malt 3times . I stopped at the Sherman Texas location, then after I get my order I drove home and minded you I live in a different tonight and got home and still got the wrong shake and everything was cold in my burger.. I come to this place all the time but this was the worst service ever is my email . I would like... Read more

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  • From mobile
  • Aug 14
  • #900294

Walked into your store on Southwest Parkway in Wichita Falls Saturday too buy milk. The line was 7 people deep and the cashier was the slowest person I ever saw. Too make it worse there was five or six employees standing around and talking at the ice cream counter. Would have been to much to ask for one of them too walk over here to get somebody to check out up front.

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Braums Hamburger Review from Houston, Texas
1 of 4

I ordered 2 Jr. Bag of burgers.. Service was great but when I got home all 10 burgers were meat and bread only.. Kids were not very pleased and neither was my wife and I.. Read more

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I ordered food to go at the Braums off 71st in BA. I sat in the drive thru for 5 minutes before getting my order taken, then another 5 minutes to pay, and I was the only car in the drive thru I was asked to pull around, I did and parked, the teenage girl that brought me my food, I said thank you, she just turned around to started walking away and mumbled "that pissed me off". I called the store looking for a manager, the person on the phone... Read more

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Service was horrible. Good was below average. I ordered a number 14 but upgraded to a small shake. They handed me my food and then told me to pull in a spot so they could help the person behind me which is rude. Then bring out a junior shake I told her I ordered a small she rolled her eyes walked back in. Poured the junior shake in a small cup and brought it right back out half way full. The lady at the first window was extremely rude as well as... Read more

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  • From mobile
  • Aug 09
  • #897254

I just ate breakfast at the Braums on Cache rd in Lawton. The employees were friendly and seem to be working hard. But the building was filthy. There was food on the floor, Windows were dirty, and the seats appeared to have not been wiped down in days. I know Braums prides themselves as being very clean so to see the building being in this shape surprises me.

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My name is Ken. A couple of weeks ago I and my wife went to Braums to have a treat we both ordered a peanut butter cup shake and we asked them to please make it thick, when it came and we began to eat it we noticed that the shake was all milk with no ice cream it was runny like milk. Now I called the manager over to talk to get about the matter because I have experienced this same thing in the past and am tired of not getting what I ordered. I... Read more

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I was shocked at the dirty environment floor was sticky and slippery with no wet floor warning signs and I almost fell, my husband caught me or I would have, we both pulled muscles. dirty bathroom When ordering, food was all over everything very unclean! I thought of reporting your store to the health department. ants were at the drink station! I had brought wet paper towels from the bathroom, so that I could clean the food off of my shoes so... Read more

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My name is Wayne Hall of Grove, Ok. My complaint is that my wife went to your Grove store this morning for a gallon of milk and their was a training session going on with some young lady training the employees on correct procedures and service. My wife stood at the register for many minutes and no one would ever offer to help her. She left without the milk and went elsewhere. Seems like to me that your employees have forgotten why they are... Read more

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I went to braums on my lunch break, and after sitting in line for 20+ minutes I get my large choc shake. As I'm drinking it on my way back to work I notice some chunks in it. When I get back to work I sorted thru the shake and found tons on these little brown mushy things in my shake. I have no clue what they are but I've never had them in my shake before. I'm thoroughly disgusted. Read more

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