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My name is Ken. A couple of weeks ago I and my wife went to Braums to have a treat we both ordered a peanut butter cup shake and we asked them to please make it thick, when it came and we began to eat it we noticed that the shake was all milk with no ice cream it was runny like milk.

Now I called the manager over to talk to get about the matter because I have experienced this same thing in the past and am tired of not getting what I ordered. I told the manager and showed the manager what I got and explained to her that every time I come to Braums that the same thing happens and I'm getting tired of it. She fixed my shake and then assured me that she would talk to her employees about it.

I and my wife happened to be in the neighborhood and decided to go again to the same Braums and get another shake. We ordered the same thing as last visit.

...we again got the same runny all milk shake. I handed the shake back to the same manager and demanded my money back this time told her that was never coming back.

If you want an ice cream shake, go to Sonic or Dairy Queen they at least have a brain and know how to make the thing thick!

Reason of review: Bad quality.

Location: Springdale, Arkansas

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